Change People Behaviour

15 Minutes to Build the Reading Muscle

Ronny boards Singapore’s MRT — Mass Rapid Transit — on his way to work. He has about 15 minutes before his stop. Instead of scrolling through his phone, he opens a book. That small moment is exactly what Singapore wants to create at scale. Through ReadSG, Singapore’s National Library Board…
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The Hospital That Asks Whether You Need a Hospital

Maya had packed for a hospital stay. She had arranged for someone to look after her home, placed a few essentials in a small bag and prepared herself for the disruption of being admitted. Her condition required hospital-level care, so the next step appeared obvious: allocate a bed, assemble the…
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When Sweden realised the hospital wasn’t the problem

Every healthcare system in the world has spent decades optimising the same thing: the moment a patient is actually in front of a doctor. So it's worth sitting with what happened to one elderly woman in Sweden, because it quietly overturns that assumption. She fell at home, was taken to…
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UNHCR leading practices for enterprises

What if everything you assumed about what people need in a crisis turned out to be wrong? For decades, the humanitarian world had a clear answer to that question. Food. Shelter. Blankets. Medical care. These were the non-negotiables, the first response, the core relief items that agencies like UNHCR had…
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Bridging the value gap in technology: F1 and Healthcare lessons

Sarah Chen, CIO of a leading financial services firm, faced the question no dashboard could answer: “How is all this technology accelerating the business?” Despite millions spent on ERP modernization, cloud migration, SaaS platforms, and shiny AI pilots, business leaders remained unconvinced. Operations ran smoothly, but customer satisfaction barely moved.…
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Business Change playbook paves way to new skill and business

In the bustling corporate landscape of the 1990s, Nick found himself at a crossroads as a senior-level manager grappling with the complexities of business transformation in his furniture retail chain business. Overwhelmed and ill-equipped, he struggled to drive meaningful change within his team. Everything changed when he discovered Daryl R.…
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