Enhance Customer Experience Archives

Fidelity’s SRE Error Budgets at Work

Consider Maria, a retiree relying on her Fidelity Investments portfolio for steady income. During a volatile market day with surging trade volumes, she logs into her app to adjust her holdings. The platform handles the load flawlessly, executing her trades without delay or error. Behind the scenes, Fidelity's SRE team…

AI apps blending behaviour economics to improve retention

Sarah, a driven entrepreneur, was determined to build a loyal customer base for her startup's cutting-edge app. Despite initial excitement, she noticed a concerning trend – users were signing up but quickly losing interest. Frustrated, she stumbled few concepts other players were adopting. Three concepts resonated deeply: feature gating, reciprocity,…

All-in-one carwash innovation: PayWashGo

James, a busy executive, found himself constantly struggling to maintain his car's cleanliness due to his hectic schedule. Frustrated by the time-consuming and inconvenient car wash experiences, he longed for a solution that would ensure his car was regularly cleaned without adding more hassle to his busy life. One day,…

Jaga-Me catering to the Silver economy

Are you wondering is silver economy about the silver jewellery and gifts? Not really. It is a term used to indicate the potential for businesses to address the growing market of 65+ olds across the world. Though there are several be-spoke services provided to this customer segment, making it seamless,…

Simple alerting for elderly care

Bluguard, a Malaysian company, offers an Elderly Care solution that consists of a set of devices designed to enhance the safety and well-being of elderly individuals living alone or with caregivers. The product includes a motion sensor, a fall sensor, and a panic button that can be worn around the…

Smart use of fall detection technology in aged care

Not everyone is same. Customer segmentation as a concept doesn't go away when you age. Elders too have preferences and there is a market to service their diverse needs. Aged care homes have been experimenting with different concepts for making aged cares safe, engaging and comforting. Tigerplace is a industry…

Greencare Homes for semi-urban and rural population

With great advances in technology comes the great gift of living longer. The other side of this equation is the challenge of caring for the ageing population. Aged care models has different types of care from self-managed care to caring for people with chronic illness. Netherlands has been in the…

Phygital approach to make subscription model sticky

Apps are integral part of digital economy and heavily relies on users constantly engaging with the apps. However, with proliferation of apps there is severe competition to get the ‘attention of a user’. This is where innovative hybrid models are coming together to use phygital = physical+ digital, to create…

Digital Energy specialist with new operating model

‘You have a issue. You call a call center. They do first triage and put you on hold and make you wait in a queue for specialist to resolve or even worse ask you to call some other number’. Sounds familiar! Business Operations and support have been traditionally built around…

Reimagining medical imaging with experience design

Hospitals and medical equipment can be daunting for adults let alone children. Can there be a better way to carry out the medical procedures and create an exciting experience for its users? The researchers at General Electric (G.E) Healthcare challenged the status quo and came up with an answer! Read…

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