Improve Customer Service Archives

All-in-one carwash innovation: PayWashGo

James, a busy executive, found himself constantly struggling to maintain his car's cleanliness due to his hectic schedule. Frustrated by the time-consuming and inconvenient car wash experiences, he longed for a solution that would ensure his car was regularly cleaned without adding more hassle to his busy life. One day,…

Silver diet from Gentle Foods

Food is the last thing on your mind after you go through Chemotherapy or any other major surgery. However, food is integral for recovery especially you are a senior (65+ yrs +). There are not many professionally delivered services to address this problem. My Gentle Foods is a Singapore-based organization…

Jaga-Me catering to the Silver economy

Are you wondering is silver economy about the silver jewellery and gifts? Not really. It is a term used to indicate the potential for businesses to address the growing market of 65+ olds across the world. Though there are several be-spoke services provided to this customer segment, making it seamless,…

Japan Post’s Mimamori service to elderly

As the global population of elderly (65+) increases, the challenges to keep them safe, healthy, engaged and contented is an area of focus for several countries. Japan has one of the highest percentage of elderly people and the rate seems to be increasing every year. Japan has introduced several innovative…

Reimagining medical imaging with experience design

Hospitals and medical equipment can be daunting for adults let alone children. Can there be a better way to carry out the medical procedures and create an exciting experience for its users? The researchers at General Electric (G.E) Healthcare challenged the status quo and came up with an answer! Read…

IKEA solves a common customer problem of bill retention

IKEA, the famous Sweden born furniture retailer is globally renowned for their innovation in design, products, concept selling and packaging. They have taken one more step to solve one of the common problems which customers face – retaining the bills of purchase. IKEA now sends a soft copy of the…

Danish way to Healthcare innovation

Denmark consistently ranks in the Top 10 list of countries with most happy people and their Healthcare system is one integral part in making that happen. Denmark has been a leader in Healthcare innovation and the results they have achieved is a proof to their success. Key Results Among the…

Customer Delight in Digital Age

Digital is the new norm for any business.Innovation fueled by digital solutions has disrupted several industries and continues to redefine the way customer is engaged is world dominated by smart devices. Banks are always in the forefront of digital innovations and are stepping up to offer services to delight the…

Parcelpoint:Innovation in online retail delivery

Parcelpoint is a start up in Australia which has disrupted the online shopping delivery market.Parcelpoint has built a network of about 1100 convenience stores in every Australian capital to act as delivery points for online purchases . Parcelpoint’s key customer segment is the busy professional who loves to purchase online…

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