Digital Energy specialist with new operating model

‘You have a issue. You call a call center. They do first triage and put you on hold and make you wait in a queue for specialist to resolve or even worse ask you to call some other number’. Sounds familiar!
Business Operations and support have been traditionally built around levels of support with first level of support focused on ‘catch and dispatch’.
However, a modern digitally born Utilities company has challenged the status quo and has put specialist in front line to go beyond resolution to provide specialist advice to its customers.

Octopus energy which is a . . .

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