A mother in Chengdu had typed one sentence into her phone: "My dad fell at home. I need help now, and a loan to cover the bills." In most companies, a request like that opens a maze, a call centre, a form, a separate app for the loan, a separate trip to a branch, a separate queue at the hospital. At Ping An, it had opened Express Service instead, an AI layer that turned her one sentence into coordinated action across finance, health and senior care, online and offline, in the time it took her to sit down . . .
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