Sarah Chen, CIO of a leading financial services firm, faced the question no dashboard could answer: “How is all this technology accelerating the business?”
Despite millions spent on ERP modernization, cloud migration, SaaS platforms, and shiny AI pilots, business leaders remained unconvinced. Operations ran smoothly, but customer satisfaction barely moved. Productivity ticked up only marginally. The gap between technology potential and business impact loomed larger with every investment cycle.
The Paradox
Enterprise IT teams are world-class at deploying complex systems. What’s missing is the human bridge that ensures those systems . . .
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