In the heart of Danske Bank’s IT operations, engineers once faced a daily struggle: fragmented tools, siloed data, and a flood of high-priority incidents that made it hard to see what truly mattered. The pressure was relentless—every missed alert risked service disruption for millions of customers. Jacob Elfving, Development Manager for IT Operations, described it as an “inefficient patchwork” that stifled both innovation and morale.
The turning point came with the adoption of ServiceNow as the bank’s enterprise backbone. By consolidating IT service management, operations, and risk management onto a . . .
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