operating model

The Energy Bill Nobody Could Explain

What if the product your industry had sold for a century was one nobody actually understood? Sarah had been a customer of a large British energy supplier for eleven years. She paid her bills, mostly on time, and occasionally called the helpline when something seemed wrong — which meant navigating…
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UNHCR leading practices for enterprises

What if everything you assumed about what people need in a crisis turned out to be wrong? For decades, the humanitarian world had a clear answer to that question. Food. Shelter. Blankets. Medical care. These were the non-negotiables, the first response, the core relief items that agencies like UNHCR had…
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ANZ Bankers will work as tribes and be part of squads

Bank, one of the big four banks of Australia is “shaking up its management style” by rolling out a ‘Scaled Agile’ approach across its Australian division leveraging the operating model and practices adopted by technology companies and several IT teams of different corporations. The method of organizing and delivering work…
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