decisions with data Archives

Cross-industry patterns for blast radius control

It was 2:17am when Priya's phone rang. Head of Technology Operations at a large financial services firm, she joined the bridge call to find a payment processing service down and the blast radius already spreading — three downstream systems affected, a settlement window missed, transaction failures accumulating by the minute.…

Delivering Outcomes in Community Services

Sienna runs a vibrant community centre in Melbourne, where every day brings a new chance to help families, young people, and seniors. She sees firsthand how her team's work builds confidence, connection, and fresh beginnings. But when it’s time to report impact, Sienna feels boxed in by forms and numbers—making…

Fidelity’s SRE Error Budgets at Work

Consider Maria, a retiree relying on her Fidelity Investments portfolio for steady income. During a volatile market day with surging trade volumes, she logs into her app to adjust her holdings. The platform handles the load flawlessly, executing her trades without delay or error. Behind the scenes, Fidelity's SRE team…

A Trader’s Close Call: UBS’s AI Shields Against Hidden Risks

Meet Alex, a seasoned trader at UBS in Zurich, executing high-stakes deals on a volatile market day. As he inputs a complex derivative trade, an subtle anomaly—a mismatched data pattern—flashes on his screen, halted instantly by an AI alert. What could have spiraled into a multimillion-dollar error is caught early,…

How Capital One Masters Resilience with Chaos Engineering

Sarah, a single mom and small business owner, is juggling a hectic morning when she logs into the Capital One mobile app to pay her suppliers. As she hits “confirm” on a critical transfer, the app stutters briefly but recovers instantly. Unseen by Sarah, this was no glitch—it was a…

AETOS’s Integrated Command Centre Empowers Operations with Intelligence

Meet Mei Ling, Command Centre Supervisor at AETOS. Her day begins inside Singapore’s largest integrated operations hub—a 260 m² control room where LED walls stream real-time alerts from across the city. Once, her job involved toggling between fragmented systems and coordinating across disconnected teams. Today, Mei Ling operates from a single,…

From Midnight Panic to AI-Powered Clarity in Oilfield Ops

Meet Mark, Operations Lead at an oilfield site of SHELL. He used to juggle disconnected dashboards—pressure logs, drill metrics, vibration sensors—and coordinate frantic diagnostics across teams. Hours were lost each time a rig faltered. Old vs. New: Devon Energy’s Shift Devon Energy, partnering with Databricks, replaced siloed analytics with a…

Improving Service Resiliency through intelligent monitoring

In the heart of Danske Bank’s IT operations, engineers once faced a daily struggle: fragmented tools, siloed data, and a flood of high-priority incidents that made it hard to see what truly mattered. The pressure was relentless—every missed alert risked service disruption for millions of customers. Jacob Elfving, Development Manager…

Next generation Fire Prevention model

In a quiet suburban neighborhood, a family sat down for dinner, unaware that their home was harboring an invisible threat. Just a few days earlier, they had installed a small device called Ting, developed by Whisker Labs. This unassuming plug-in sensor was about to change their lives forever. The Hidden…

AI apps blending behaviour economics to improve retention

Sarah, a driven entrepreneur, was determined to build a loyal customer base for her startup's cutting-edge app. Despite initial excitement, she noticed a concerning trend – users were signing up but quickly losing interest. Frustrated, she stumbled few concepts other players were adopting. Three concepts resonated deeply: feature gating, reciprocity,…

decisions with data