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Powershop:Making utilities exciting to customers

Customers for water, gas and power utilities are omnipresent and the utilities companies over the years have been coming up with different innovation ideas to engage with customers to make a difference. However customer experience in context of utilities is still not exciting as one could have in telcos or…
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Disruption in People Practices

Disruption in business models is now all pervasive an no is immune to it.Is it time for disruption in the people practices as well ? May be yes going by some interesting people practices adopted by leading organisations. ‘Pay to Quit’ policy of Amazon  Amazon Chief, Jeff Bezos earlier in…
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Fosbury Flop:Changing the rules of the game

Richard Douglas “Dick” Fosbury (born March 6, 1947) is one of the most influential athletes in the history of track and field. He revolutionized the high jump event, inventing a unique “back-first” technique, now known as the Fosbury Flop, adopted by almost all high jumpers today. His method was to…
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Parcelpoint:Innovation in online retail delivery

Parcelpoint is a start up in Australia which has disrupted the online shopping delivery market.Parcelpoint has built a network of about 1100 convenience stores in every Australian capital to act as delivery points for online purchases . Parcelpoint’s  key customer segment is the busy professional who loves to purchase online…
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