Does influencing customer behavior and making them happy always come at a cost ? What if there is a solution that will improve customers experience, save the businesses some money and help better the environment ? If you are thinking it’s too good to be true , then read on..
Throughout history, there are several cases of innovations inspired from cross-industry and cross-domain ideas. Three such interesting stories, Caudalie is a leading French skincare brand owned by a couple, Mathilde and Bertrand Thomas. The Mathilde family which owned vineyards got their idea for grapeseeds inspired skincare products when they had
Everyday businesses are flooded with the need to make all sorts of decisions – strategic, operational and tactical .Many of these decisions are taken by business managers or leaders who may or may not always follow a popular view for that particular decision. Have you ever looked into how nature
In several countries today, utilities (electricity, gas,water, telco) are still government controlled or either managed as a monopoly or duopoly. Customers in such cases are always at the receiving end as they don’t have any forums to present their views. Most of the customer forums set up by government are
Dial before you dig (DBYD) is mostly free public service provided by many utilities or consortium of utilities (power, water, gas, telcos) to provide clear advice on the assets that might be impacted when someone wants to dig. This service helps lot of contractors, home owners, service providers to assess
From 2011 to 2016 international water research organisations, Australian water utilities and three Australian universities came together to undertake fundamental research in how critical water pipes fail and the conditions leading to failure. It was a interesting project to address problems which mattered to many, managing critical assets in this
Sharing economy and collaborative consumption is all pervasive across countries and across industries.While there has been lot written and spoken about the big innovations stories like Uber, Airbnb there are lot more interesting patterns which could help us to improve our Resonvate thinking. Few interesting patterns on how the sharing
Innovations has different dimensions; one such dimension is using the more to address the less. In this approach,resources/ solutions which are in abundance are used as a lever to find solutions for the areas where there is a huge shortage. Two such recent examples are M-Kopa and the Indian Soccer