Utilities

Phygital approach to make subscription model sticky

Apps are integral part of digital economy and heavily relies on users constantly engaging with the apps. However, with proliferation of apps there is severe competition to get the ‘attention of a user’. This is where innovative hybrid models are coming together to use phygital = physical+ digital, to create…
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Digital Energy specialist with new operating model

‘You have a issue. You call a call center. They do first triage and put you on hold and make you wait in a queue for specialist to resolve or even worse ask you to call some other number’. Sounds familiar! Business Operations and support have been traditionally built around…
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Online marketplace for better catchment management

We all know that online platforms and marketplace has changed the way we live today. With the likes of Amazon’s, Airbnb’s and Uber, the digital marketplace is a new efficient way to disrupt the status quo and create a vibrant marketplace for innovation. But can this marketplace be leveraged to…
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Brokering win-win deal with customers for saving power

When Sarah’s Air Conditioner Became Her Money-Maker Last January, as Melbourne sweltered in a 42°C heatwave, Sarah Chen did something unexpected—she earned money by using less electricity. While her neighborhood leaned heavily on air conditioners, Sarah received a simple text:“Peak event starting now. Your target: reduce usage by 2kW for…
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Swarm intelligence to solve business problems

Everyday businesses are flooded with the need to make all sorts of decisions - strategic, operational and tactical .Many of these decisions are taken by business managers or leaders who may or may not always follow a popular view for that particular decision. Have you ever looked into how  nature…
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Citizen Utility Boards

Citizen Utility Boards inspired by university model

In several countries today, utilities (electricity, gas,water, telco) are still government controlled or either managed as a  monopoly or duopoly. Customers in such cases are always at the receiving end as they don’t have any forums to present their views. Most of the customer forums set up by government are…
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Dial before you dig call-811

Dial before you dig

Dial before you dig (DBYD) is mostly free public service provided by many utilities or consortium of utilities (power, water, gas, telcos) to provide clear advice on the assets that might be impacted when someone wants to dig. This service helps lot of contractors, home owners, service providers to assess…
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Critical Pipes

Collaborating to better manage critical assets

From 2011 to 2016 international water research organisations, Australian water utilities and three Australian universities came together to undertake fundamental research in how critical water pipes fail and the conditions leading to failure. It was a interesting project to address problems which mattered to many, managing critical assets in this…
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Sharing and Collaboration Economy : You just can’t ignore!

Sharing economy and collaborative consumption is all pervasive across countries and across industries.While there has been lot written and spoken about the big innovations stories like Uber, Airbnb there are lot more interesting patterns which could help us to improve our Resonvate thinking. Few interesting patterns on how the sharing…
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