Practices & methods Archives - Page 9 of 11

Citizen Utility Boards inspired by university model

In several countries today, utilities (electricity, gas,water, telco) are still government controlled or either managed as a monopoly or duopoly. Customers in such cases are always at the receiving end as they don’t have any forums to present their views. Most of the customer forums set up by government are…

Comics make boring legal contracts interesting

William Edwards Deming, the famous quality guru once said,”in God we trust, rest bring data”. Though most would agree with him there in one topic where I am happy to challenge him and make a claim without data to back up- ‘More than 98% of people never read the terms…

F45 training: Innovative fitness program design

Do you know a Australian owned fitness center is one of the fastest growing franchisee and its growth is compared to the likes of McDonalds and Subway. Yes, that is F45 training. F45 Training is a global fitness training community specializing in innovative, high intensity group workouts which are fast,…

Chilean second currency model to tackle inflation

Chile is one of the country credited with inventing a second currency as a means to tackle their growing inflation. The Unidad de Fomento (UF) is a Unit of account that is used in Chile. The exchange rate between the UF and the Chilean peso is now (today) constantly adjusted…

Collaborating to better manage critical assets

From 2011 to 2016 international water research organisations, Australian water utilities and three Australian universities came together to undertake fundamental research in how critical water pipes fail and the conditions leading to failure. It was a interesting project to address problems which mattered to many, managing critical assets in this…

Taking cultural competency seriously

One of the most discussed topics in the workplace in this globalized world is diversity. While diversity had many facets- gender, ethnicity, nationality etc, the one area that is usually understated is the appreciation of different cultures. Today, most of the large organizations either locally or globally are being made…

Formula E Power boost by fans

Formula E, which promotes care racing in electric cars has empowered its fans to actively involve in races through ‘Fanboost‘. Fanboost is a concept where their favorite drivers based on fans votes can get a power boost during the race. There is a power accelerator device that gets activated during…

IKEA solves a common customer problem of bill retention

IKEA, the famous Sweden born furniture retailer is globally renowned for their innovation in design, products, concept selling and packaging. They have taken one more step to solve one of the common problems which customers face – retaining the bills of purchase. IKEA now sends a soft copy of the…

Celebrating imperfection for better cause

IMPERFECT PICKS is a special category of Harris Farms , a food retailer. Imperfect picks are seasonal range of fruit and vegetables that might not look perfect from the outside, but are as perfect as ever on the inside. IMPERFECT PICKS helps reduce the astonishing statistic that 25% of farmers…

ANZ Bankers will work as tribes and be part of squads

Bank, one of the big four banks of Australia is “shaking up its management style” by rolling out a ‘Scaled Agile’ approach across its Australian division leveraging the operating model and practices adopted by technology companies and several IT teams of different corporations. The method of organizing and delivering work…

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